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Supporto / Bidieye: Mobile Support Application

Mobile Support Application

We built an Ionic-based mobile application for Supporto / Bidieye that gives support workflows their own dedicated interface.

  • Customer Support
  • Software development
  • Project
Supporto / Bidieye case study

The Challenge

What stood in the way.

Support workflows required a dedicated mobile interface. Without one, support work is tied to the desk and is harder to handle on the move.

No mobile interface

Support workflows had no dedicated mobile interface.

Support on the move

Support interactions needed to be possible away from a desktop.

Our Solution

How we answered it.

We built an Ionic-based support application. Ionic lets one codebase deliver a mobile app built with web technologies.

  • ProblemSupport workflows had no dedicated mobile interface.
    Our answerWe built a mobile support application focused on those workflows.
  • ProblemThe app needed to reach mobile users efficiently.
    Our answerWe built it with Ionic, which delivers a mobile app from a single web-based codebase.
  • ProblemSupport needed to work away from the desk.
    Our answerThe app brings support interaction onto the phone.

How It Works

The parts that made the difference.

Mobile support app

A dedicated mobile app for support workflows.

Support interaction

Lets users handle support interactions from their phone.

Results

What changed for the client.

Supporto / Bidieye now has a dedicated mobile interface for support.

  • Enabled mobile support interaction
  • A dedicated app for support workflows

Technology

What it was built with.

Part of our custom software work.

  • Ionic

Let’s Talk

The next big thing starts with a conversation.

An idea, a challenge, a “what if”. Tell us what you have in mind, and we’ll figure out the next step together.

What happens next

  1. Share your ideaSend the form or book a call, whichever suits you.
  2. Discovery callWe talk through your goals, timeline and scope.
  3. A clear proposalA fixed price or monthly rate before any work begins.
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