Outdated legacy system
The existing system did not reflect modern usage or the varied demographics of the people using it.
Customer Cockpit: Facility management portal for building managers
Building services, digitally managed.
We revamped a legacy facility management system into Customer Cockpit, a legally compliant portal where building managers book, record and order services and see which meters and smoke detectors need attention.
The Challenge
What stood in the way.
Building managers are responsible for services, equipment and safety devices across their buildings, and much of that work depends on service providers. The legacy system made it harder to stay on top of this.
Legal compliance
Facility management is governed by law, so bookings, records and service orders had to be legally compliant.
Many service types
Plumbing, meter reading, accounting and energy services all had to be booked and tracked with service providers.
Device safety
Managers needed to know which measuring devices, especially smoke detectors, were defective before they caused harm.
Our Solution
How we answered it.
We rebuilt the legacy system as Customer Cockpit, a portal that digitalises information management, maintenance and accounting for buildings. Managers handle services in one place and get a daily view of the status of their equipment.
- ProblemA legacy system that no longer suited its users.Our answerWe revamped it in line with modern trends, designing for the varied demographics of the people using it.
- ProblemStaying compliant with facility management law.Our answerWe introduced legally compliant workflows for booking, recording and ordering services.
- ProblemSpotting faulty smoke detectors and meters before they cause harm.Our answerThe status overview flags defective measuring devices so managers can have them checked and replaced in time.
- ProblemKeeping managers informed about billing and installations.Our answerThe portal gives managers a daily status of billing, installations and measuring devices.
How It Works
The parts that made the difference.
Service booking and ordering
Building managers book, record, maintain and order services from providers, including plumbing, meter reading, accounting and energy consumption.
Daily status updates
The portal reports the daily status of billing, installations and measuring devices.
Device status overview
A status overview shows which measuring devices are defective and need to be checked or replaced, with particular attention to smoke detectors.
Equipment and energy records
Digital records support the safety of equipment and meters and track overall energy consumption.
Results
What changed for the client.
Customer Cockpit gives building managers a digital, legally compliant way to manage services and equipment across residential and commercial buildings.
- Legacy facility management system replaced with a modern portal
- Legally compliant service booking, recording and ordering
- Daily status of billing, installations and measuring devices
- Early identification of defective meters and smoke detectors
- Information management, maintenance and accounting in one place
Part of our custom software work.
More Work Like This
Related projects.
Let’s Talk
The next big thing starts with a conversation.
An idea, a challenge, a “what if”. Tell us what you have in mind, and we’ll figure out the next step together.
What happens next
- Share your ideaSend the form or book a call, whichever suits you.
- Discovery callWe talk through your goals, timeline and scope.
- A clear proposalA fixed price or monthly rate before any work begins.
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